Senior Account Manager- Mayfair
Apply by 01 July 2022
If you think you have what it takes, please contact us now at [email protected]
About Speciality Drinks
Speciality Drinks is the premier supplier of whiskies, spirits and champagnes to the on trade. We work with more than 1,000 of the best bars, restaurants and hotels across the UK and overseas, from the smallest pop-up bars to large international groups.
Job Title: Senior Account Manager- Mayfair
Line Manager: London Sales Manager
Executive Reporting Line Manager: Commercial Director
Contract Term: Permanent, Full-time
Contracted Hours: Monday to Friday 9am – 6pm, 40 hours per week, with flexibility required
Overview of Speciality Drinks Group
Founded in 1999, we were one of the first multi-channel, multi-market global drinks distributors and remain leaders in our field. Our retail arm The Whisky Exchange operates a multi-award-winning website selling over 5000 whiskies, spirits, liqueurs and Champagnes to over 65 countries around the world. We have a division that creates brands and distributes them around the world; another division that wholesales to the finest bars, restaurants and hotels; we boast an industry-leading auction site. We organise the UK's leading whisky show. We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits from across the globe.
Being part of the Speciality Drinks Group means you’ll be working with some of the very best people in the drinks industry and be part of a fast-growing team that is passionate about everything we do. We’re a business built on people and look after everything in-house – from website development, design and marketing to technology, customer service and global distribution.
We’re looking for bright, motivated, creative people who share our passion for excellence, innovation and delivering great customer service. In return we can offer an exciting, fast-moving, varied environment with great opportunities for career progression. Could it be you?
Overall objective of Role
At Speciality Drinks we have built a strong team and business over the last 14 years and have a rare opportunity for someone to join our team at a senior level. We are looking for an experienced account manager to take care of some of our most treasured customers, many of which are London’s top luxury venues.
Whilst the focus of the role will be managing existing business there will also be an expectation to continue to develop a pipeline of sustainable and profitable new accounts. As a senior member of the sales team, you will be a key support for the sector manager, the London team and wider business.
We are looking for someone who has a passion for the drinks industry, has proven success working with the high-end on trade delivering customer service excellence, and is a real team player.
In this dynamic environment it will be critical to success that the role holder is able to think strategically but is also hands-on and agile in adapting to changing circumstances.
London Sales Manager
Customer Relations Team
Managing Director - SDL Group
Customers within luxury On-Trade
Brands with premium positioning
Primary Duties and Responsibilities
Take over an estate of long- standing valued existing accounts and ensure that the relationship continues to grow and prosper. A strong customer service excellence will be critical to success and delivered through: excellent account management; understanding of luxury arena, complex problem solving and ability to foresee and mitigate potential issues.
Prospect and cultivate new business through research & networking across the trade to reveal all potential relevant and profitable opportunities and turn these into long-term, valuable, and sustainable accounts for Speciality Drinks.
Work closely with the different business functions to deliver a high level of integrated customer service, find solutions for any issues and look for opportunities to improve our processes and communicate this both internally and externally.
Continually develop and grow understanding of spirit and Champagne categories and new product launches, to ensure you can add value to your highly informed customer base through top class knowledge and recommendations.
Adopt a consultative approach to deliver real value for your customers through brand introductions, access to exclusive and rare products or any other relevant support requests.
Work towards achieving annual targets set on a number of key measurable objectives to achieve desired results for Speciality Drinks business through relationship building; strategic planning and successful tendering.
Looking at the wider picture and showing willingness to take on projects or duties that go beyond the remit of own role but support the wider business through mentoring new/ junior members of team; supporting with complex problems and troubleshooting by working cross-functionally to influence positive outcomes for the customer and business and support for sales manager on sector tasks and responsibilities.
Qualifications and Experience
2-5 years customer facing experience in wholesale spirits or Brand Company in Central London
Strong spirits and Champagne knowledge
WSET Spirits Level 2 certificate desirable
IT Literate - Excel, Word, Power Point
Good Presentation Skills
Experience of selling luxury and specialist products
Strong organisational skills
Self- motivated and results driven
Flexible, reliable and hardworking
Able to communicate well with others and strong interpersonal skills
Presentable and professional at all times
A training plan will encompass the following to ensure effectiveness of the employee and to meet our safety standards:
In-house system training