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The Whisky Exchange

Assistant Manager

Covent Garden, London

Apply by 09 July 2021

If you think you have what it takes, please contact us now at [email protected]

About The Whisky Exchange

The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s number-one specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week.

Job Title: Assistant Manager
Line Manager: Shop Manager
Contract Term: Permanent, Full-time
Contracted Hours: 40hrs/week, 5 days in 7

A high degree of flexibility is required for this role

Overall Objective of Role

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.
We are delighted to offer the opportunity of the role of Assistant Manager of the multi-award winning Covent Garden branch of The Whisky Exchange. This is hugely exciting opportunity to join a highly competent team in an ambitious, growing company.

As an Assistant Manager your primary role is to support the Shop Manager in all administrative tasks relating to the shop operations, including weekly banking requirements, stock management, setting sales targets, liaising with brands owners/suppliers, and overseeing the training and development of the retail sales team. The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.


Primary Duties and Responsibilities

Operations/Floor Management

  • Opening and closing the premises
  • End of day procedures and ensuring accurate cash management
  • Weekly banking management and sales performance reports
  • Organizing corporate and private tasting events, and anticipating potential requirements
  • Customer service, sales and shop floor activities as required to maintain exceptional standards
  • Ensuring all health and safety requirements are met and making corrections where necessary

Team Management

  • Prepare and distribute weekly/monthly tasks and DLC to other sales advisors
  • Monitor and motivate other sales advisors to work towards store targets
    • Maximizing shopper engagement
    • Maintaining exceptional customer service standards
  • Assisting with product knowledge development of other team members
  • Regular staff appraisals and performance reviews
  • Arranging product training sessions with suppliers

Stock and Merchandising

  • Placing orders, ranging and tracking sales
  • Assist with back office operations including stock management, pricing and offers on Defacto
  • Ensure that retail and stock room spaces are maintained to professional standard
  • Monitoring, replacing and updating visual merchandising displays

Product Knowledge and Personal Development

  • Continual development of product awareness and understanding for new and existing ranges
  • Liaising with brand representatives as required
  • Supporting a culture of continuous improvement

Candidate Experience

Key skills and knowledge

  • Previous management experience.
  • Passion for spirits, and the drinks industry in general.
  • Excellent communication and ability to manage a small, dynamic team
  • Strong sales track record and able to transfer skills to the drinks sector
  • Natural problem solver
  • Effective communication skills and ability to enthuse and motivate others.
  • Ability to effectively prioritize and delegate tasks
  • Exceptional attention to detail
  • Solid working knowledge of Microsoft Office suite

Job Requirements

  • Must have flexibility to work shift patterns during weekdays and weekends
  • Fluent written and spoken English
  • Professional manner and tidy appearance
  • Previous experience in the drinks industry is desirable but not essential.

A training plan will encompass the following to ensure effectiveness of the employee, and to meet our safety standards:

  • Manual Handling
  • Fire Safety training
  • First aid training
  • Personal License