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The Whisky Exchange

Shop Manager

London Bridge

Apply by 14 May 2021

If you think you have what it takes, please contact us now at [email protected]

About The Whisky Exchange

The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s number-one specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week.

Job Title: Shop Manager
Line Manager: Head Buyer
Contract Term: Permanent, full-time
Contracted Hours: 40hrs/week, 5 days in 7

A high degree of flexibility is required for this role

Overall Objective of Role

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.

The role of the Shop Manager is to ensure the smooth running of the shop on a daily basis both with managing staff/ service but also in all administrative tasks relating to the shop operations, including weekly banking requirements, stock management, setting sales targets, liaising with brands owners/suppliers, and overseeing the training and development of the retail sales team.   Achieving the financial targets for the shop through increased sales and targeting new business.  The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.


Primary Duties and Responsibilities

Operations/Floor Management

  • Opening and closing the premises
  • Ensuring the Visual Merchandising of the shop is kept up and that the shop is always clean and tidy
  • End of day procedures and ensuring accurate cash management
  • Weekly banking management and sales performance reports
  • Organising corporate and private tasting events, and anticipating potential requirements
  • Customer service, sales and shop floor activities as required to maintain exceptional standards
  • Ensuring all health and safety requirements are met and making corrections where necessary
  • Working with local businesses and the in house marketing/ press / social teams to ensure that the shop is well marketed, and we are driving new business.

Team Management

  • Delegating roles and responsibilities to other staff
  • Completion of staff monthly Rota
  • Monitoring and organising holiday schedules
  • Ensuring correct staffing for all times of the year
  • Ensuring staff are correctly trained and motivated
  • Regular staff appraisals and performance reviews

Stock and Merchandising

  • Placing orders, ranging and tracking sales ensuring that there is constant newness and that the product on shelf is selling though. Keeping ranging up to date and fresh
  • Managing staff disciplinaries and any other staffing issues
  • Having a good range of stock that has high margins
  • Balance in the range
  • Continual update of old and rare stock working with Old and Rare buyer and Sukhinder to ensure adequate levels and interest
  • Back office operations including stock management, pricing and offers on Defacto
  • Manage bi yearly stock take

Product Knowledge and Personal Development

  • Continual development of product awareness and understanding for new and existing ranges
  • Liaising with brand representatives as required
  • Supporting a culture of continuous improvement

Key skills and knowledge

  • Previous management experience
  • Passion for spirits, and the drinks industry in general
  • Excellent communication and ability to manage a small, dynamic team
  • Strong sales track record and able to transfer skills to the drinks sector
  • Natural problem solver
  • Effective communication skills and ability to enthuse and motivate others
  • Ability to effectively prioritize and delegate tasks
  • Exceptional attention to detail
  • Solid working knowledge of Microsoft Office suite

Job Requirements

  • Must have flexibility to work shift patterns during weekdays and weekends
  • Fluent written and spoken English
  • Professional manner and tidy appearance
  • Previous experience in the drinks industry is desirable but not essential

A training plan will encompass the following to ensure effectiveness of the employee, and to meet our safety standards:

  • Manual Handling
  • Fire Safety training
  • First aid training
  • Personal Licence

Health & Safety Responsibilities

Act in accordance with the relevant Health & Safety policies and procedures, adhering to legislative compliance and company requirements.