Jobs
The Whisky Exchange
Customer Services Administrator - Temporary Contract
London
Apply by 11 November 2022
ApplyAbout The Whisky Exchange
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s number-one specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week.
Contract Term: Fixed Term to January 2023 Working Hours: Monday to Friday 9am – 6pm
Be part of our family
Founded in 1999 by Sukhinder and Rajbir Singh, Speciality Drinks Group is a fast-growing and world-renowned international spirits company.
It was one of the first multi-channel, multi-market global drinks distributors and is a leader in its field.
Now made up of four group companies, it is an independently managed business and a recent addition to the Pernod Ricard Group since November 2021.
We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits across the globe.
We love what we do and we would love you to come and join us.
We are looking for superstar Customer Service people to join us during our busy period up to January 2023.
You will be quick to pick up computer systems, love working in a team and enjoy speaking to customers and problem solving any issues with orders, escalating where needed.
Essential Needs:
- Excellent verbal and written communication skills
- IT skills; Microsoft Office Suite; Word, Excel, Outlook
- Ability to remain calm under pressure
- High degree of accuracy and attention to detail
- Enjoy working in a fast-paced environment
- Experience in high customer focused environment
- Team skills – able to support other team members
- Presentable and professional.
Desirable:
- Premium Spirits and Champagne knowledge
- Wine & Spirits Education Trust (WSET) qualification
- Qualifications and Experience
- 1 - 2 years customer facing experience in wholesale spirits or Brand Company
- Numerate and literate.
- Experience of selling luxury or specialist products
We’re committed to diversity and inclusion
We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture –
an environment where we can truly be ourselves.
We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational
background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.